Welcome to Viveka Inti Ruchulu!
These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.
1. About Viveka Inti Ruchulu
Viveka Inti Ruchulu is a homemade food brand dedicated to delivering authentic, traditional Indian flavors. We offer a wide range of fresh, preservative-free Veg & Non-Veg Pickles, Sweets, Snacks, Spices, and Powders, all prepared with high-quality ingredients and utmost care.
2. Products and Quality
All our products are homemade and freshly prepared to ensure quality and taste. Since our items are made in small batches using natural ingredients, slight variations in color, texture, or flavor may occur. These differences are a natural result of handmade preparation and do not indicate a product defect.
3. Orders and Payments
- All orders placed through our website are subject to confirmation and availability.
- Prices mentioned are inclusive of applicable taxes unless otherwise stated.
- Payment must be completed at the time of placing the order.
- We reserve the right to cancel or refuse any order in case of product unavailability, pricing errors, or suspicious activity.
4. Shipping and Delivery
We aim to deliver your order promptly and in perfect condition.
- Delivery timelines may vary depending on your location.
- We are not responsible for delays caused by courier partners, natural calamities, or unforeseen circumstances.
- Please check our Shipping Policy for detailed information on delivery timelines and procedures.
5. Returns and Refunds
Due to the perishable nature of our products, we do not accept returns or exchanges once an order is delivered.
Refunds will be provided only in cases of:
- Wrong item received
- Damaged or spoiled product upon delivery
To claim a refund, please contact us within 24 hours of receiving the product with proof (images/videos). Check our Return & Refund Policy for complete details.
6. Intellectual Property
All content, including text, images, product descriptions, and logos displayed on this website, are the property of Viveka Inti Ruchulu. Reproduction or misuse of any material without permission is strictly prohibited.
7. Limitation of Liability
We strive to provide accurate product details and quality assurance; however, Viveka Inti Ruchulu shall not be held liable for:
- Any indirect, incidental, or consequential damages arising from the use of our website or products.
- Allergic reactions or sensitivities caused by ingredients, as product details are clearly mentioned on packaging.
8. Privacy and Data Protection
Your personal information (such as name, contact number, and address) will only be used to process your orders and improve our services. We respect your privacy and do not share your details with third parties without consent.
For more details, refer to our Privacy Policy.
9. Updates to Terms
We may update or modify these Terms from time to time without prior notice. Please review this page periodically to stay informed of any changes.
10. Contact Us
For any queries, concerns, or support, please reach out to us at:
📞 +91 8309094068
📧 vivekaintiruchulu17@gmail.com