At Viveka Inti Ruchulu, we aim to deliver our homemade delicacies to your doorstep safely and on time. Each order is packed with care to preserve freshness, flavor, and quality. Please review our shipping policy to understand how we handle deliveries.
1. Order Processing Time
- All our products are made fresh after receiving your order to ensure authentic taste and hygiene.
- Orders are usually processed within 1–3 business days from the date of confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping and Delivery Time
- Once dispatched, delivery timelines typically range from 3–7 business days, depending on your location.
- Remote or rural areas may take additional time for delivery.
- You will receive a tracking ID via SMS or email (if applicable) once your order is shipped.
3. Delivery Areas
We currently deliver across India, covering most major cities and towns.
If your area is not serviceable by our courier partners, we will contact you to arrange an alternative or issue a refund.
4. Shipping Charges
- Shipping charges are calculated based on weight, location, and courier partner rates.
- Any applicable shipping fee will be displayed at checkout before confirming your order.
- Occasionally, we may offer free shipping promotions — follow our Instagram page for updates.
5. Packaging
All products are securely packed using food-safe and leak-proof materials to maintain hygiene and freshness during transit.
However, minor oil leakage or texture change may occur in pickles due to temperature variations — this does not affect product quality.
6. Delayed or Failed Delivery
While we strive for timely delivery, delays may happen due to factors beyond our control, such as:
- Natural disasters or bad weather
- Courier delays or strikes
- Incorrect address or unreachable contact number
In such cases, we request your patience and understanding.
For any delivery concerns, please contact us directly — we’ll assist you in tracking or resolving the issue.
7. Damaged or Wrong Product Delivery
If you receive a damaged, spoiled, or incorrect product, please contact us within 24 hours of delivery with photos or videos as proof.
We will verify and arrange a suitable solution — either a replacement or refund as per our Return & Refund Policy.
8. International Shipping
Currently, we do not offer international shipping.
We are working to expand our reach soon so our authentic homemade flavors can be enjoyed worldwide.
9. Contact Us
For any shipping or delivery-related queries, please feel free to reach us at:
📞 +91 8309094068
📧 vivekaintiruchulu17@gmail.com